Last updated: May 7, 2026
Window Pros LLC (“Window Pros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and how we safeguard it.
1. Information We Collect
When you interact with Window Pros — including by phone, text message (SMS/MMS), email, or through our website — we may collect the following information:
- Name
- Phone number (including mobile number)
- Email address
- Physical/service address
- Details about the services you request (e.g., window cleaning preferences, property type)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, confirm, and provide window cleaning services
- To send appointment reminders, service updates, and follow-ups via SMS/MMS
- To send invoices and process payments
- To respond to your questions or requests
- To improve our services and customer experience
3. SMS/MMS Messaging
If you opt in to receive text messages from Window Pros, we may send you appointment reminders, service confirmations, follow-up messages, and promotional offers. Message and data rates may apply. Message frequency varies based on your interactions with us.
You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information below.
We will not share your phone number or any personal information with third parties for marketing purposes.
4. Information Sharing
Window Pros does not sell, rent, or share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- With service providers who assist us in delivering our services (e.g., payment processors, SMS platform providers such as Twilio), under strict confidentiality agreements
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of Window Pros, our customers, or the public
5. Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. You may request deletion of your data by contacting us.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS messaging at any time by replying STOP
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Window Pros LLC
Sparks, NV
Phone: (775) 202-4750
Email: windowprosreno@gmail.com